Cancellation & Refund Policy

We allow users with Trial services to stop using the service at any time, and paid users to cancel their paid plan at any time, with such cancellation taking effect at the next renewal date.
If you cancel your plan before the next renewal cycle, you will retain access to paid features until the end of your subscription period. When your subscription expires, you will lose access to paid features.

Refunds

We offer a refund, if the users due to any cause wish to terminate the paid subscription before the completion of the subscription period. However, our policy lasts 7 days from the date of payment for the subscription.
Once your request is received and inspected, we will send you an email to notify you that we have received your refund request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at support@sofficio.com.